The term "인력효율화" can be translated to "workforce optimization" in English. It refers to a business strategy that integrates workforce management with considerations for business performance. This strategy involves process automation, data visibility, compliance with regulations, and addressing business issues related to employee deployment. Workforce optimization is commonly used in call centers to improve workforce management and agent performance.
For more information, you can refer to the following sources:
1. ServiceNow - What is Workforce Optimization?
2. AIHR - What is Workforce Optimization? Examples, Benefits & Strategies